Troubleshooting overview

Troubleshooting is the process of finding and eliminating the cause of a problem. Whenever you have a problem with ZIETrans, the troubleshooting process begins by recording the issue as it occurred. A basic troubleshooting strategy at a high level involves:

  1. Recording the symptoms of the problem
  2. Recreating the problem
  3. Eliminating possible causes

Recording the symptoms of the problem

Depending on the type of problem you have, you might receive a message that indicates something is wrong. Always record the error message that you see. As simple as this sounds, error messages sometimes contain cryptic codes that might make more sense as you investigate your problem further. You might also receive multiple error messages that look similar but have subtle differences. By recording the details of each one, you can learn more about where your problem exists.

The ZIETrans Messages book provides explanations and user actions for error messages. Refer to the ZIETrans Messages book to access error code information.

Recreating the problem

Think back to what steps you took that led you to the problem. Try those steps again to see if you can easily determine a repeatable sequence of events to recreate the error. If you can identify a repeatable test case, you will have an easier time determining what solutions are necessary to correct the problem. Ask these questions of yourself when approaching any error involving ZIETrans.

Eliminating possible causes

To save time and narrow the scope of your problem, eliminate components that are not causing the problem.

Some tools you can use are:

These tools are just some of the methods to use to help determine what might be the cause of your problem. For more information, search knowledge bases to find topics related to your problem, to determine if anyone else has experienced the problem, and to learn if a fix is available. See Searching for information and Getting fixes for more information.